Privacy Policy

Introduction

Clifton Pharmacy is committed to protecting your privacy and handling your personal information securely and responsibly in line with UK GDPR and Data Protection regulations. This Privacy Policy explains how we collect, use, and protect information when you use our website, contact our pharmacy, or access our healthcare services.

Information We Collect

We may collect the following information through our website, forms, bookings, and pharmacy services:

• Full name
• Phone number
• Email address
• Appointment or enquiry details
• Prescription and healthcare information where required
• Website usage information and cookies

How We Use Your Information

Your information may be used to:

• Respond to enquiries and appointment requests
• Provide pharmacy and healthcare services
• Process prescription or nomination requests
• Improve website functionality and user experience
• Contact you regarding healthcare services or bookings
• Meet legal and NHS requirements where applicable

Healthcare Information

Some pharmacy services may require health-related information to provide safe and appropriate care. All medical and healthcare information is handled confidentially by trained pharmacy professionals.

Data Protection & Security

We take appropriate measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. Your data is stored securely and only accessed when necessary for pharmacy or healthcare purposes.

Sharing Your Information

We do not sell or share your personal information for marketing purposes. Information may only be shared when necessary with:

• NHS services and healthcare professionals
• GP surgeries where appropriate
• Secure healthcare systems and providers
• Legal or regulatory authorities if required by law

Cookies & Website Usage

Our website may use cookies to improve functionality, website performance, and user experience. Cookies help us understand how visitors use the website and allow certain website features to work correctly.

Your Rights

You may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal data where applicable
• Withdraw consent where consent has been provided
• Raise concerns about data handling practices

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Clifton Pharmacy for further assistance.