GDPR

Our Commitment To Data Protection

We respect your privacy and are committed to safeguarding all personal and healthcare information shared with our pharmacy. We process personal data responsibly and only when necessary to provide pharmacy and healthcare services.

Information We May Collect

We may collect and process information including:

• Full name
• Phone number
• Email address
• Appointment or enquiry details
• Prescription and healthcare information where required
• Website usage information and cookies

How Your Data Is Used

Your information may be used to:

• Provide pharmacy and healthcare services
• Respond to enquiries and bookings
• Process prescriptions and NHS services
• Improve website and service experience
• Meet legal, healthcare, and regulatory obligations

Lawful Basis For Processing

We only process personal information when there is a lawful reason to do so, including:

• Patient consent
• Healthcare and medical purposes
• Legal and regulatory requirements
• NHS service delivery obligations

Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Data misuse
• Loss or damage
• Unlawful disclosure

All sensitive healthcare information is handled confidentially by authorised pharmacy professionals.

Sharing Personal Information

We only share information when necessary and appropriate, including with:

• NHS organisations
• GP surgeries and healthcare providers
• Secure pharmacy and healthcare systems
• Legal authorities where required by law

Data Retention

Personal and healthcare information is only kept for as long as necessary to meet healthcare, legal, NHS, and regulatory requirements.

Your GDPR Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of personal information where applicable
• Restrict or object to certain data processing
• Withdraw consent where consent applies

Cookies & Website Data

Our website may use cookies and analytics tools to improve website performance and user experience. You may manage cookie preferences through your browser settings.